1. Need help purchasing on Woody Buddy?

How do I become a registered member of Woody Buddy? Click on the 'Register' link on the top right-hand side of every page on Woody Buddy. This will open a window where you need to: fill in your basic details, choose a password for your account, and click on the 'Sign Up' button to complete your registration! What are the benefits to registering with Woody Buddy? On registering with Woody Buddy, you immediately get 2 discount coupons in your email inbox. • PF40: 30% off (maximum discount Rs.10,000) and extra 10% cashback on Furniture excluding Hot Priced Items. • PF20: 5% off (maximum discount Rs.5,000) and 15% extra cashback across site (including Hot Priced Items). Other benefits of registering on Woody Buddy include: • As a registered member of Woody Buddy, you do not need to enter your details like address every time you order. It is saved in My Account. • You can track all your orders by logging in to My Account with user email id and password. • Please Note: For other Promotions, Offer end date will be mentioned on the website. • You can save items you are interested using the My Wish list feature; for easy purchase in the future If you choose to, you can get regular updates on new arrivals. Coupons Terms & Conditions: • Coupons must be used within 3 days from the date of registration. • You should be logged in to Woody Buddy.com in order to use these coupons as they are mapped to your Used ID. • On checkout, enter the coupon code in the “Have a Coupon?” box on the order summary page. • Each coupon can only be used once and cannot be clubbed with any other offers. • Coupons PF40 and PF20 are not applicable on Gift Cards and What The Fry (WTF) Deal Products. • PF40 does not apply on Hot Priced Furniture Items. • PF20 is applicable site-wide, including Hot Priced Items. • Cashback is calculated on the final paid value of the order and will be credited to your Woody Buddy wallet within 2 business days of placing an order using PF40 or PF20. • Cashback is credited with an expiry date. Unused cashback credits cannot be used after the expiry date and cannot be refunded. • Cashback credits can be used to pay 25% of the shopping cart value and can be used along with other Woody Buddy coupons. How do I change my account password? To change your password, login and choose the My Profile options under your Account name. Here you can change your password by entering your current password and the new password. My password is not working, how do I Sign- In? If you are not able to login using your password, try resetting your password. I have forgotten my password. How do I login to my account? Click on 'Login' link on the top right hand side of the page. This will open a window where you will see a 'Forgot Password?' link. Provide your registered email address and we will email you instructions for getting a new password. I am not able to find the Woody Buddy newsletter or emails in my inbox. Sometimes, our newsletter may go in the junk or spam box of your email. If you find the newsletters from Woody Buddy in junk/spam box, please mark them as 'not spam' and add the sender to your contact. If you are using Gmail, our emails may also be under the Promotions or Updates tab. In such a case, just drag the email to the Primary tab. How do I unsubscribe from the Woody Buddy newsletters and offers? If you no longer wish to receive our offers and exclusive deals, we'll be sad to see you go but you can easily unsubscribe: • Open an email (Newsletter/Promotional offers) • You'll find an Unsubscribe link at the bottom. Click it That's it! You will not receive any newsletter thereafter.

3. How do I sell on Woody Buddy?

How do I register myself as a merchant on Woody Buddy? The Woody Buddy Merchant Registration process is pretty simple. Just click here to register as a merchant. You will need the following information: • Company details: Company name, address and landline number. Note: Enter the Official Name of the company you would like to register your Company as, with Woody Buddy. • Personal details: Your Name, email address, mobile number, and a password (min 6 characters). Note: If you have an e-mail address/mobile number already registered as a customer account with us, and wish to use the same email address & Mobile number for your Merchant account, you will get an option to Sign in while filling the personal details. Simply login with your customer account credentials and your existing account will be changed to a Merchant account. • Bank account details: Beneficiary name, Account number & IFSC Code That's it! You will then be a registered Marketplace Merchant on Woody Buddy. One of our Category Managers will get in touch with you soon after. For any further assistance, you can write to us at merchant.services@Woody Buddy.com. How do I upload my listings/items on the Woody Buddy website? Once you're registered yourself on Woody Buddy as a merchant (here's the online registration form), you will be contacted by our Category team. After a round of discussion with our Category Team, our Merchandising Team will upload the images on the web site. What documentation will be required when registering as a seller? As a Seller, once you have met certain criteria, you are expected to complete the KYC procedure. This KYC process is needed to verify your identity and to confirm the bank account details provided by you, in order to receive your due remittance. Once you have completed either of these conditions: 1. Your total business via sales on Woody Buddy is equal to or greater than Rs. 25,000 (Rupees Twenty Five Thousand only), or 2. You have completed three months as an active seller on Woody Buddy You would be required to complete the KYC process. Failure to comply with this requirement will result in subsequent remittances being frozen, until the required documents are submitted and validated by us. The documents submitted by you should correspond to, and validate the details provided by you on the merchant dashboard available to you on the website. You may provide any of the following documents for the KYC procedure: Proof of identity: Proof of address: Passport Passport PAN Card PAN Card Voter's Identity Card Voter's Identity Card Driver's License Driver's License Aadhaar Card BSNL/MTNL Bill Bank account / Credit Card statement Electricity bill Ration card

2. Managing My Order

How do I track the progress of an order? Once your order has been shipped, you will receive an email and an SMS notification with details of the order. You can track the shipment by clicking on the link provided in the email. You can also track your order by visiting www.pepperfry.com and clicking on the Track Your Order link located in the upper right-hand corner of the website. From there, you can either login, or type in your order information to get tracking. What is the meaning of the different tracking status flags? In Transit: Your package is on the way to the destination. Delivered: Your item has been delivered. Returned to Origin (RTO): Your item has been returned to the Pepperfry warehouse. What happens after the order gets shipped? Does it directly get delivered? Often items are procured from various vendors across the country and sometimes have to be transported from far-flung parts of your own city or neighbouring areas. In such cases, the item gets shipped from the vendor to our warehouse and then to you. We send regular email updates about the whereabouts of your order to keep you informed of where your item is in the shipping process. What does it mean when my item has reached my state or city? If you receive an email telling you that your item has reached your state or city, it is because it was shipped from a distant location and has one more step to go before it reaches you. Before you know it, it will be out to get delivered. I am unable to track my order after receiving the tracking number (AWB)? Pepperfry generates and sends the tracking number (AWB Number) as soon as our courier partners collect the package from the warehouse. However, the courier partners may take between 24 to 48 hours to update the tracking details on their website and hence, your order may not be tracked during this period. If your package was recently shipped, try using the AWB number after 24 hours. My shipment shows delivered but I have not received the order. What should I do? All orders delivered by us have a proof of delivery with signatures by the person who has accepted the order. In case you haven't received your shipment, please check with family members, neighbors, security, the mail room, reception, and anyone else who may have accepted the order on your behalf. My order has been Returned to Origin (RTO). What does that mean? Shipments are reflected as RTO (returned to origin) under the following circumstances: Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address The address could not be found because either it was incomplete or the pin code was wrong You or someone at your delivery address refused to accept the order Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to origin. What is the meaning of the different order status? Ordered Awaiting Confirmation: Sometimes, due to technical issues at the payment gateway or at the bank's end, your online payment does not reach us immediately. In such a case, your order is shown as 'pending verification'. Order Declined - Payment Unsuccessful: The online payment attempted by you did not succeed. You may try with another payment method or a different card again. Order Confirmed: The payment made by you has gone through and your order is now confirmed. For COD orders, it means that we have accepted your order for processing. Item Shipped: The product ordered by you has been procured from the merchant, quality check is done and sent across to your address through our logistic partner. Delivered: You order has been delivered. Order Refunded: We processed the refund requested by you. The amount will be returned to the payment method used. Usually, it takes 7 to 10 days for the refund to reflect on your card or in your bank account.

4. Returns & Refund?

What do I do if I get a damaged/ defective or incorrect product? We offer a 7-Day Return Policy for all products. Returns are accepted only for the following reasons: • Damaged Product • Dead on Arrival • Manufacturing Defect • Incomplete Product • Incorrect Product • Expired Product The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. Please send us 2 images (one of damaged part and one of the entire product) of the product to ascertain the reason for return which can be initiated from the "Support" Section: At the top of every page on Woody Buddy, you will see a Support link • Click on Support > Return Item • Select a reason for return • Upload supporting image of product and hit Return Item • Our representative will call you within 48 hours • A reverse pick up will be initiated as soon as the refund complaint is validated. We request you to retain all packing materials unless instructed otherwise by our team. Refunds will be processed only after we have collected the product(s). Please allow up to 3 days for reverse pick up and subsequently to process the refund. Once the pickup is done, refunds will be processed within 48 hours. Depending on the mode of payment you used, banks and payment gateways usually take between 7 to 10 working days to credit the amount to your account. Please refer to Woody Buddy Easy Returns Policy. What do I need to do to return a product? To initiate a return online through My Account: Please send us 2 images (one of damaged part and one of the entire product) of the product to ascertain the reason for return which can be initiated from the "Support" Section • Log in to your Account. • Go to My Orders. • Click on RETURN ITEM for the product you wish to return. • Select a reason for return. • Upload supporting image of product and hit 'Return Item. • Our Representative will call you within 48hrs. Note: You may not be able to submit Return Request if the delivery status is not updated (if the delivery is recently done) or you are trying to submit a request after 7 Days from the receipt of the product. You are not a registered user and bought a product as a guest user on Woody Buddy.com and hence are not able to access the 'My Account' Section. In such case, go to "Support" then click on "Contact Us" which will direct you to New Complaint or Feedback. Mention the order number and the issue and submit. I am not registered user. What do I need to do to return a product? If you are not a registered user and bought a product as a guest user on Woody Buddy.com, go to "Support" Then click on "Contact Us" which will direct you to New Complaint or Feedback. Upload the images and mention the order number with the reason for return and submit. Instead of Refund for a product, can you send me a replacement or can I exchange the product? Due to logistic reasons, we do not offer exchange/replacement of orders. Do I need to keep anything in mind while returning your product? The returned product should be in its original packaging, and in the same condition as you received the product. Please ensure that all tags, peripherals, warranty/ guarantee card, freebies and accessories including keys, straps and locks are intact. The Easy Return Policy at Woody Buddy is absolutely hassle-free. Once we validate the refund, we will pick up the product through our own in-house logistics team. All you need to ensure is that you send us image of the product on time. Who shall bear the shipping cost for the products returned? Woody Buddy will pick up the product that you wish to return, from your doorstep and bear the shipping cost. Can I return a product in case I do not want it or do not like it? Item cannot be refunded for any reasons other than following: Damage / dead on arrival, Manufacturing defect/Expired product & In-correct product. For other category-wise exclusions, please refer to Woody Buddy Easy returns policy Brand warranties, wherever applicable, would supersede Woody Buddy Easy returns policy. What is your cancellation policy? We do not accept cancellation once the order is placed. Why did Woody Buddy cancel my confirmed order? Woody Buddy sources products from several merchants spread across the country. While our team does its best to ensure that the products are available with the merchant at all times, and that the regular stock updates are done, there could still be a possibility of your order getting cancelled due to one or more of the below mentioned reasons: • The product is rejected at our fulfillment center due to Bad Quality and the merchant is not able to arrange for a fresh product within the promised shipping timeline as shown on the product information page. • The product is Out Of Stock with our merchant. • Our logistic partners are unable to deliver the product to the desired delivery location due to some circumstances.

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